LARIMAR PAY – TERMS AND CONDITIONS

Last updated: 01/12/2025

These Terms and Conditions (“Terms”) govern your use of the Larimar Pay website, mobile application, and related services (together, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

• “Larimar Pay”, “we”, “us”, “our” means DS Fleming Investments Ltd (No. 16702029), trading as Larimar Pay.
• “Regulated Partner” means RemitJunction Limited or any other regulated payment service provider acting as the licensed principal.
• “User”, “you”, “your” means any individual or business using the Service.
• “Recipient” means the person or entity receiving funds or bill payments.
• “Transaction” means any money transfer, bill payment, top-up, or related service initiated via Larimar Pay.

2. Nature of the Service

Larimar Pay provides a digital platform that enables Users to initiate cross-border money transfers and related payment services.

Larimar Pay is not a bank, electronic money institution, or payment institution.

All regulated payment services are provided by our Regulated Partner, which:

• Is authorised and regulated by the Financial Conduct Authority (FCA) or relevant EU authority
• Performs customer due diligence (KYC)
• Safeguards customer funds
• Executes Transactions

Larimar Pay acts as a commercial agent, technology provider, and customer interface.

3. Eligibility

To use the Service, you must:

• Be at least 18 years old
• Have legal capacity to enter into a binding agreement
• Use the Service only for lawful purposes
• Not be subject to sanctions or financial restrictions

We may refuse or suspend access at our discretion.

4. Account Registration & Verification

You must provide accurate and complete information during registration.

You agree to:

• Complete identity verification (KYC)
• Update your information if it changes
• Keep login credentials secure

We may suspend or terminate accounts that:

• Provide false or misleading information
• Fail verification checks
• Are suspected of fraud or misuse

5. Transactions & Instructions

When you submit a Transaction:

• You authorise the Regulated Partner to process it
• Transactions are generally irreversible once executed
• Exchange rates and fees are disclosed before confirmation

You are responsible for ensuring:

• Recipient details are correct
• Amounts and references are accurate

Larimar Pay is not responsible for errors caused by incorrect information provided by you.

6. Fees & Exchange Rates

Fees may include:

• A fixed transaction fee
• Foreign exchange (FX) margin
• Third-party costs (e.g. payment method fees)

All fees and rates are shown before confirmation.

Larimar Pay may update fees from time to time with notice.

7. Bill Payments & Additional Services

Where available, bill payments or top-ups are executed via third-party partners.

We do not guarantee:

• Availability of all billers
• Real-time confirmation
• Acceptance of all references

Refunds for bill payments may be limited or unavailable once processed.

8. Prohibited Use

You must not use the Service for:

• Money laundering or terrorist financing
• Fraud, scams, or deception
• Illegal goods or services
• Circumventing sanctions or regulations
• Acting on behalf of undisclosed third parties

We may report suspicious activity to regulators and law enforcement.

9. Suspensions & Termination

We may suspend or terminate your account if:

• Required by law or regulation
• Requested by the Regulated Partner
• You breach these Terms
• We suspect unlawful activity

You remain liable for outstanding obligations.

10. Refunds & Complaints

Refunds are subject to:

• Payment status
• Partner rules
• Applicable law

Complaints should be submitted to:
[email protected]

If unresolved, complaints may be escalated to the Regulated Partner and, where applicable, the Financial Ombudsman Service.

11. Data Protection & Privacy

Your personal data is processed in accordance with:

• UK GDPR
• Our Privacy Policy

The Regulated Partner acts as Data Controller for regulated activities.

Larimar Pay acts as:

• Data processor and/or
• Independent controller for marketing and service improvement

12. Intellectual Property

All content, branding, and software are owned by or licensed to Larimar Pay.

You may not:

• Copy
• Reverse engineer
• Reuse without permission

13. Limitation of Liability

To the maximum extent permitted by law:

• Larimar Pay is not liable for indirect or consequential losses
• We are not responsible for third-party failures
• Our liability is limited to amounts permitted under applicable law

Nothing limits liability for fraud or statutory rights.

14. Indemnity

You agree to indemnify Larimar Pay against losses arising from:

• Breach of these Terms
• Misuse of the Service
• Violation of laws or third-party rights

15. Changes to Terms

We may update these Terms from time to time.

Material changes will be communicated via:

• Website
• App
• Email (where appropriate)

Continued use constitutes acceptance.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Courts of England and Wales have exclusive jurisdiction, subject to consumer protection laws.

17. Contact Information

Larimar Pay
DS Fleming Investments Ltd (No. 16702029)
71–75 Shelton Street
Covent Garden, London, WC2H 9JQ
Email: [email protected]